Returns and Exchanges Policy

No refunds for change-of-mind purchases. Exchanges only for eligible items. The Uniform Shops does not offer refunds. Exchanges only  This policy does not limit any rights or remedies you may have under applicable law for damaged, defective, or incorrect items.

Exchange window and eligibility

Contact us within 30 days of receiving your item to request an exchange. Items must be unworn, unused, unwashed, unaltered, and have their tags attached. Proof of purchase is required. Exchanges are subject to availability of the requested item or size.

Final-sale items, gift cards, personal items including underwear (boxers, briefs, thongs), socks, tights, and face coverings, and items that have been altered, washed, or decorated are not eligible for change-of-mind exchanges. Hazardous materials, flammable liquids, and gases cannot be sent back through this exchange process. Any rights you have under applicable law still apply.

How to request an exchange

Email rcacsuniformsinquiry@gmail.com or call 516-366-0016 with your order number and the item and size you would like. Please wait for our return authorization (RA) number and packing instructions before sending anything back. Items sent without prior approval, an RA number, and a packing slip cannot be processed through the standard exchange process. Send items from separate orders in separate packages. Do not leave returns with your school or school staff; they are not authorized to accept them. We cannot process an exchange for an item we have not received. These requirements do not limit rights you may have under applicable law.

We will inspect the returned item and contact you about your exchange. If the requested replacement is unavailable, contact us to discuss the available options. Any difference in price or shipping charges will be communicated before an exchange is completed.

Return shipping and handling

For a standard exchange, the customer is responsible for the cost of shipping the original item back to us and shipping the replacement item to them. Please follow the shipping instructions provided with your return authorization. We will tell you the replacement shipping cost before completing the exchange. This does not limit any rights or remedies you may have under applicable law for damaged, defective, or incorrect items. There is no 5% restocking fee for exchanges.

Damaged, defective, or incorrect items

Please inspect your order when it arrives and contact us promptly, preferably within 5 days, at rcacsuniformsinquiry@gmail.com or 516-366-0016 if an item is damaged, defective, or incorrect. Include your order number and a description of the issue so we can help resolve it. The 5-day request does not limit rights you may have under applicable law. Where required by law, a refund or other remedy may be available.

Questions

For questions about sizing, back orders, discontinued items, or exchanges, email rcacsuniformsinquiry@gmail.com or call 516-366-0016. We aim to respond within 24 to 48 hours during normal business hours.